Shipping & Returns

Worldwide fulfilment, clear tracking and a simple path if something is not right.

Order preparation

Many Luna Azul pieces are prepared or produced after your order is placed. Your order is reviewed, the selected product and approved branding are prepared, quality checks are completed, and the parcel is packed before shipment. Because production may begin quickly, changes or cancellations cannot always be made once an order has entered fulfilment.

Worldwide shipping

We ship internationally. Available shipping methods, charges and destination-specific estimates are shown at checkout when available. Delivery times are estimates rather than guarantees and may be affected by production requirements, carrier networks, customs clearance, local holidays or events outside our control.

Tracking is provided when the carrier creates it and is shown through your Luna Azul order updates where supported.

Returns & problems with an order

Please contact Luna Azul within 7 days of delivery if you need to request a return or report a problem. Items must be unused and, where applicable, returned in their original packaging.

Because many pieces are made or prepared to order and may carry Luna Azul branding, change-of-mind returns can be restricted. Made-to-order, custom or personalized items are generally eligible for a replacement or refund when there is a confirmed issue such as a defect, transit damage, colour mismatch or size error.

Approved returns are inspected after arrival. Inspection is normally completed within 24–48 hours. When a refund is approved back to the original payment method, payment-provider processing can typically take 1–7 business days. For an approved international return, we will provide the return instructions and any prepaid return documentation available for that order.

Damaged, defective or incorrect items

Contact us promptly with your order number and clear photographs of the item, packaging and any visible issue. Please do not send a product back before receiving return instructions from Luna Azul.

Customs, duties & taxes

International shipments can be subject to customs procedures, import duties or local taxes depending on the destination and the checkout configuration. Any amount shown as collected at checkout will be displayed before payment; charges assessed independently by a destination authority may be payable separately.

Need help?

Use the Luna Azul Contact page and include your order number. Luna Azul remains your point of contact for the customer experience, including fulfilment questions, tracking and return requests.